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Needs Assessment
Helps to identify gaps, priorities, and assess capacity to achieve goals, typically done before a program is created.
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Outcome Evaluation
An all-in-one customer service platform that helps you balance everything your customers need to be happy.
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Impact Evaluation
Assesses the end results of a program, but also measures outcomes before the program to see if there were any unintended side effects.
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Summative Evaluation
Determines if expectations are met, typically for the benefit of decision-makers with key roles in program oversight.
Formative Evaluation
Investigates early-stages programs to understand what is currently happening versus what is desired to happen to identify opportunities for improvement
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Process Evaluation
Examines how a program operates including systems and procedures to measure overall effect on program outcomes